At FourBridge’s we believe that your contact centre platform should enable your organisation to be agile in the way you interact with customers, should deliver a truly connected customer journey across all types of interactions and should be easy to deploy and intuitive to use.
Whether you are creating a new contact centre or looking to upgrade an existing platform you have grown out of, FourBridge’s provides you with an effective way to start delivering tomorrow's customer collaboration today. You simply select the solution that aligns to your contact centre needs and then deploy it your way, either as a premise-based solution or as a hosted cloud-based solution.Available as a hosted, on-premise or hybrid model, deployment options are flexible and purpose-built to match your business’s requirements. Features such as advanced call routing and detailed reporting make certain that your customer service capabilities perform as effectively as possible.
Through a rapid deployment process, Packaged UCCE enables organisations to quickly gain the value of a comprehensive Cisco Contact Centre solution while reducing business disruption, risk and cost.
UCCX leverages the capabilities of our Enterprise platform to deliver a solution specifically designed for smaller contact centres. It enables small to mid-sized contact centres from 1 to 500 agents to cost effectively put in place a comprehensive contact centre platform that enables you to be more efficient, effective and improve the experience you deliver to your customers.
What is more, as your contact centres grows, you are able to simply migrate your Express platform to our Enterprise solution.